For the wristbands, Magic tags and Tip Me badges you buy online from TapAPI. You have 7 days after delivery to change your mind, and 6 months to return anything faulty.
TAPAPI (Pty) Ltd · Effective 20 October 2026
Within 7 days after your order arrives, you can cancel it and send back what you bought, unused, not linked to a wallet and with its claim card. You pay only the cost of sending it back. Return the whole order and we refund everything you paid for it, delivery included; return part of it and we refund those items. Your money comes back within 30 days of cancelling.
If something you bought from us turns out faulty within 6 months of delivery, through no fault of yours, send it back and choose a repair, a replacement or your money back. We pay the cost of getting it back to us.
Email help@tapapi.co.za with your order number and what you are sending back: within 7 days of delivery if you changed your mind, within 6 months if it is faulty.
We reply with where to send it and, for a faulty item, how we pay for the postage.
We refund the way you paid: to your TapAPI wallet for a wallet order, or to your card or bank account for an online payment, within 30 days of cancelling.
Wristbands with your company’s branding are made to your order, so they can be returned only if they are faulty.
This page covers the goods we sell. Loading, spending and sending money from your wallet are covered by the Terms of Use.
Nothing here takes away a right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.